Selecting Hotel

Selecting hotel staff: why best practice does not constantly work Cliff Lockyer and Dora Scholarios The authors Cliff Lockyer is a Research crevice at the Fraser of Allander Institute, and Dora Scholarios is a Reader in the Department of benevolent imagery Management, University of Strathclyde, Glasgow, UK. Keywords Hotels, Recruitment, Employee selection, Social processes, Human resource management, Scotland Abstract This reputation considers the temperament of ``best practice recruitment and selection in the hotel sector. information from a sample of Scottish hotels indicate a trustfulness on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures, including references, application forms and panel interviews, atomic number 18 evident, but, here(predicate) too, these methods seem inadequate for dealing with recruitment and quality problems, oddly in meeting temporary staffing needs. Case study render contrasts two alterna tive strategies: a successful holistic strategy based on management of social processes important for selection, and a more stodgy bureaucratic strategy. Each strategy depends on a complex interrelationship between business and scare away market considerations, the ownership and management structure of the hotel, and the tenure and see to it of those responsible for selection.

This evidence indicates that, for the hotel industry, the holistic strategy is an alternative to accomplished notions of ``best practice recommended in the HRM literature. Electronic access The Emerald Research guide for this journal i s available at www.emeraldinsight.com/resear! chregister The current issue and good text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm multinational Journal of Contemporary Hospitality Management Volume 16 . Number 2 . 2004 . pp. 125-135 # Emerald Group Publishing Limited . ISSN 0959-6119 inside 10.1108/09596110410520016 Introduction The effectiveness of service organisations is often linked with the...If you insufficiency to learn a full essay, order it on our website: BestEssayCheap.com

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